From: Catherine Le Gars
Sent: Wednesday, 03 July 2019 21:44
To: Alta Harries <email@example.com>
Subject: Re: Estimate from Petwings.
I apologise for taking so long to respond. I had no signal yesterday.
We found the address for the customs office at the cargo hold for Air France.
After some sweettalking we managed to get the cats checked and eventually hot the home.
They are settling in well and seem quite happy.
Thank you so very much for all your efforts and assistance through the whole process. I sincerely appreciate your dedication and empathy!
Kind regards and many thanks!!!
Miranda,Domino and Yogi
Hope you are well.
Here are some photos of them on their walks today. They are doing better and look more relaxed today. We are so happy that we chose you guys to look after our babies and get them to us safely.
Have a great day.
Sent: Tuesday, 09 July 2019 18:12
To: Alta Harries <firstname.lastname@example.org>
Subject: Re: Collection
He’s here!!! What fantastic service! Thank you sooooo much Alta!!
From: madeleine Truter
Sent: Friday, 19 July 2019 00:18
To: Emigration <email@example.com>
Subject: Bella’s reunited!
I already posted on Keringa’s FB page as well, but I want to thank you from the bottom of my heart that you took care of everything and when I worried, you arranged everything!
We fetched her and was so relieved to see that she was well fed, and in good condition in an amazingly well built custom crate. Thank you for helping us reunite!
From: Nicole Munro
Sent: Friday, 19 July 2019 00:44
To: Emigration <firstname.lastname@example.org>
Subject: Re: Brody Goodrich
Dear Jessica, Simone, Colin and everyone who worked and assisted with Brody (I don’t know everyones’ names)
THANK YOU THANK YOU THANK YOU, your work and dedication to my boy was amazing and I cannot thank you enough for getting him to NZ safely and healthy. It has meant EVERYTHING to me that he is finally here safely and our family is one step closer to being reunited.
Everyone I met and encountered at Keringa was amazing and I could see that Brody loved everyone and was very comfortable and happy there.
Thank you once again.
From: sonia cristina Vasconcelos
Sent: Tuesday, 06 August 2019 09:34
To: Alta Harries <email@example.com>
Subject: Mr Wiggles
I would like to THANK YOU SO VERY MUCH for all your patience in always being prompt and answering all of my questions! Thank you for your way of always keeping me calm!
Most importantly THANK YOU for getting Wiggles safe to us!
We will recommend you and your company at any given time.
Wish you all the best, God Bless
Sonia Santos & Mr Wiggles 😉
From: Alice Stileman
Sent: Tuesday, 21 May 2019 16:58
To: Alta Harries <firstname.lastname@example.org>
All happy. Thank you for the most wonderful and efficient service. We are so grateful. It’s wonderful to see Sheko.
Her collar is missing but perhaps she should not have had it on ? It’s a red beaded on with her name tag on
Thank you once against . I’ll be sure to recommend you to anyone asking
From: Varushka Bachan
Sent: Tuesday, 21 May 2019 16:24
To: Alta Harries <email@example.com>
Subject: Re: Petwings contract
Thank you very much for your assistance and good work.
The pets have arrived safely at their new home. They are all well and happy.
Herman was really wonderful as well and kept us informed.
Thanks to you and Petwings for assisting us with this difficult task. I will certainly recommend you in future.
Hoop dit gaan goed.
Ek wou nog die heeltyd terug antwoord, maar kom nie daarby uit nie.
Wil net baie dankie se dat jul so mooi na ons kinders gekyk het. Ons het die epos baie waardeer en dit wys hoeveel moeite jul insit.
Ek was veral beindruk toe ek die dag met Collin gepraat het, die dinge wat hy gese het oor ons honde het gewys dat hy tyd saam met hul spandeer het en hy kon hul mooi opsom.
From: Caroline Smith
Sent: Tuesday, 21 May 2019 10:10
To: Alta Harries <firstname.lastname@example.org>
Subject: Thank you from Hermanus
I’m sorry to have missed you on the phone this afternoon to let you know that we have arrived home safely in Hermanus. It has been a very long day, with bad weather, heavy driving rain and thick mist to start it off, so we’re pleased to be back and off the road. Siefer, Chouli and Mr. Finn have all had something to eat and are now knackered out on my bed for an early night. It is wonderful to all be together at last.
Thank you so much for looking after my pets whilst I moved from Jo’burg down to the Western Cape. All three look in splendid condition and are content and relaxed. Their travel arrangements went like clockwork today, thanks to your flawless planning and execution and they were ready and waiting for me at the BidAir Pet Lounge in Cape Town. A huge thank you to Colin and his team of wonderful kennel men for their special care of my three beloved pets over the past two weeks. It gave me great comfort over this relocation period to know that they were well cared for and in safe hands and I especially appreciated his regular updates and photos. From start to finish, the whole Keringa Petwings travel experience was professional, well organized and stress free and I will recommend your business highly in the future.
With best wishes, warm thanks and hugs to you all,
From: Jené Basson
Sent: Saturday, 18 May 2019 18:23
To: Alta Harries <email@example.com>
Subject: Re: ok to forward for two live cats 17/May
Good afternoon Alta
Mushu and Jinx are safe and sound at their new house. Thank you so much for all your love and care.
From: Lente Marais
Sent: Monday, 29 April 2019 10:40
To: Alta Harries <firstname.lastname@example.org>
Subject: Liloh in Norway
Goeie dag Alta,
Wou net laat weet dat Liloh veilig en ongeskonde in Oslo arriveer het. Sy het regtig baie baie goed gedoen en als met Lufthansa het soos verwag met “German precision” verloop.
Sy het onmiddelik aangepas asof daar sopas geen ontwrigting plaasgevind het. Sy is waarlik ‘n Godgegewe besonderse dier.
Baie baie dankie aan jou as kontak persoon en “friendly human voice” by Keringa Petwings, wat weereens als profesioneel hanteer het en glad en effektief laat verloop het.
Ons maak beslis weer kontak met julle vir toekomstige reis doeleindes.
Vriendelike groete uit Oslo
From: Shaun Donoghue
Sent: Thursday, 16 May 2019 10:39
Subject: Re: Flight details for Shumie & Tommy
The dogs landed safely in the Netherlands yesterday. A big “thank you” to you and your team for all the help!
Kind regards / met vriendelijke groeten,
Just wanted to drop a note to say thank you for all your assistance in getting Timmy and Cassy to New Zealand. They arrived at their new home last night and there was a great deal of excitement all round!!
As you can see from the pic, they are in good shape and seem to be settling quickly in their new spot.
From the Evans family, we really do just want to say a huge thank you to you all for your hard work and kind assistance through this process, we are really happy to have our family together again!!
06 April 2016 at 11:48
Good morning All,
Just to confirm that Sporran arrived safely in the UK yesterday morning. The process at the HARC went smoothly and quickly, the staff and Sarah kept us up to date promptly and we were on the road heading north before lunchtime.
May we take this opportunity to thank you for all your hard work and effort. Sporran was an angel on the drive with no issues and seems quite unfazed at the whole adventure.
We will certainly advise family and friends to utilize your services for pet travel.
With many thanks and kind regards,
Caroline and Andy – special thanks from Sporran too!
05 April 2016 at 10:48
Baie baie dankie vir al die reelings met Graci. Sy is veilig in ons hande hier in Leipzig.
Dit gaan baie goed met haar en baie dankie vir julle profesionele wonderlike diens.
Groete Graci, Sunette en Edwin
04 April 2016 at 10:00
I would truly like to THANK YOU, Keringa and Petwings – the service that we have received from you all has been nothing short of REMARKABLE!!! From our first inquiry about how to transport our kitties to the final email saying that had left your care.
I am pleased to let you know that I collected them from Canberra airport this afternoon and although they are still very uncertain of their surroundings they are in impeccable condition and their Daddy and Mommy are extremely happy to have them home.
Please find some photos attached.
Once again THANKS a million – I will gladly recommend you to any one who is immigrating.
Take care and enjoy your week.
04 April 2016 at 08:00
I would like to inform you that we collected Cassie and Ruby from the Sydney airport yesterday and they look well and happy. Thank you so much for all your help and please will you say thank you to their carer Tao for us as my family said he was lovely and took good care of them while they were at Keringa. We will definitely recommend you to others going through the same migration process in the future.
01 April 2016 at 08:00
Good morning Petwings!
A quick email to Thank you All!!! Ella arrived safe & sound in Vancouver, Canada this afternoon and reunited with her brother – see picture. Yes, they are from the same litter although they are so different!
She has instantly taken to her new bed and toys and after her first Canadian canine supper, she had a stroll through the neighbourhood! 🐶
I am sure she will settle down soon!
Thank you all once again for your outstanding & reliable service!!
Carin, Mr Zeus & Miss Ella
23 March 2016 at 09:00
Hi Elize, just want to thank you and all the staff. Tokelosie has arrived safe in Pmb and her new family absolutely loves her, Tokelosie has settled in very well. Thank you for doing all the arrangements pleasure doing business with you guys.
23 March 2016 at 06:42
Check out our monkeys….thanks Alta and Mark for looking after Coco and Charlie..
9 November 2015at 12:48
We have them!!! They’re safe, sound and snoring away in their new beds already haha! Attached is a pic… our first Australian Family selfie! Haha!
Thank you once again for making this, what could have been a traumatic experience such a breeze! I never once felt like I didn’t know where I stand or what was happening with our babies, you truly are the picture pefect example of customer service! If I ever had to go through this ordeal ever again, I would ask for you by name. Thank you for your patience, your attention to detail, your understanding & absolute 100% commitment to this process. I have told & will continue telling everyone that considers immigrating that if ever they wanted to migrate their animals, there is no one better for the job, than you.
John and I will forever be grateful to you Shirley-Ann, you played a major part in our move, knowing that we had someone whom we trusted, taking care of the wellbeing of our dogs.
Thank you again! And if ever you find yourself in Melbourne, coffee and cupcakes are on us!
3 November 2015 at 15:23
I just wanted to send an email to thank you so much for your professionalism and unending help and advice that you gave to me in the months leading up to my cats departure to England. Naturally, this was an unexplored area for us to venture into and with all the rules and regulations, I am so glad that we chose to use your company to guide us through the process and to get them safely to England and without any difficulties or complications, where they were reunited with my husband a few hours ago.
I would appreciate if you would also thank both Elize and Yvette on my behalf as well for being so helpful and caring. I have already recommended your company to my neighbour who is also considering moving to the UK and I have shared all the information and communication with her throughout these last few days and she has been most impressed as well.
I really appreciate everything your company did to make this as easy a transition as it was.
1 November 2015 at 07:37
Another job well done. My doggies arrived safely and happy in Perth yesterday afternoon at 5pm. We were all very pleased to see one another and be reunited again. This morning we had our first walk on the beach and we all loved it. Life is good.
Thank you so much for all your assistance during this emotional process. It is hard to be parted with your animals for more than a day or two but we all coped well under the circumstances. Your professional service was outstanding from start to finish so I would like to thank you and all the staff at Keringa-Petwings for caring for my animals during their stay. Tao was also worth mentioning for his calming and caring nature during my few visits.
Thank you all and I will definitely recommend your services to anyone thinking of emigrating to Aussie with the pets. Ten out of ten smile emoticon
Here’s some photos of Chloe and Abby loving the outdoors in Western Australia. They have settled into their new environment and loving all the new smells there are to sniff!
Moving Chloe and Abby across the world was a big decision. I was really worried about it, especially because of their age and having to catch two long flights to get to Perth.
Your support during this whole ordeal really meant a lot from day one! It was really comforting having you talk me through the entire process and helping me with all the documentations and bookings.
A special thanks also goes out to Collin and his team, for the fantastic service they provided to Chloe and Abby. On arrival in Perth we were all extremely excited and happy to see each other. We are so thankful that our move to Australia is finalised and I could not be happier with you, Collin and the Keringa pet wings team for taking such great care of Chloe and Abby.
All the best!
Magda, Chloe, Abby
25 August 2015
We just wanted to send you a BIG THANK YOU for taking such good care of Ariel. She came home this past Sunday and loving all the attention she is getting. She moves from lap to lap for undivided attention and cuddles and found her favourite spot in bed too.
Thank you for all the love and support you have shown her and us. We cannot thank you enough.
From: Liezel Maloney [e-mail address removed]
Sent: 13 August 2014 09:44 AM
Subject: Re 50581
Good day to all of you at keringa.
I just want to say a very very big thank you for taking such good care of my Bella.For getting her ready and comfortable for her uk flight that was the 5th of August.Thank you for all your help and advise given over the months.
I wouldn’t think twice about not recommending you.Going through you was worth every cent,time and patience.Thank you to each of you that had something to do with my Bella.
Kind regards, Liezel Maloney
From: Susan Duckles [E-mail address removed]
Sent: 26 May 2014 04:11 PM
Subject: Re: New Flight details for Max & Myka
Thank you for the email re my dogs and also thank you for the. Care you showed them during their long stay in your kennels. Thank you too for the photo updates that really meant a lot to me as I am so far away from them.
I can’t wait for the next 11 days to go by to be reunited with them. Please thank all those who looked after Max and Myka for me I really do appreciate it and will strongly recommend your facility.
Kind regards, Sue Duckles
From: Jessica Russell [E-mail address removed]
Sent: 09 May 2014 09:45
Subject: Thank you
Thank you so much for looking after Sasha, Zander and Muffin, they had a lovely holiday and are very happy!
From: Mike And Leigh [E-mail address removed]
Sent: 08 May 2014 08:52 AM
Thanks for the reply.
Just wanted to say thank you so much to you and all the staff at Keringa for taking such good care of Roxy and for the photos and updates and prompt replies to our emails. We really appreciate it.
We are so looking forward to picking her up next week!
Thanks again for everything,
Kind regards, Leigh-Anne and Michael
From: Tanja van den Berg [Email Address Removed]
Sent: 05 May 2014 10:23 PM
Subject: Passport & Visa
Good day Simone & Keirnga team
We just want to thank you for everything you did, Tank has arrived safely and he is doing well, just tired but that is understandable 🙂 Now we are a family again.
Thanks so much for assisting with this entire process!!
Kind Regards, Tanja
From:Marian Bowyer [E-mail address removed]
Sent: 12 March 2014 12:45 PM
Subject: Parrots UK journey
Just to let you know that we all got to the UK safely yesterday morning, all absolutely exhausted.
A huge THANK-YOU for all your assistance in my pets travels and for organising those travel boxes at such short notice. Peanut made a meal of the cloth covering the back of the box, I am not sure if Jay-jay did much damage to his box as we haven’t really checked the inside with all the goings on yesterday.
Please send my thanks to everybody that was involved in the move & thank heavens the Nature Conservation guys waited around for the parrots to arrive. The ground staff at OR Thambo were really sweet and confirmed via the walkie talkies that the parrots had been loaded onto the aeroplane. The BA transporter was at the air port when the plane arrived and the parrots were removed from the aircraft quickly and taken through to the Animal reception centre just down the road from Heathrow. They had their health check and finally I was informed that all was ok at 9:30am. I think by that stage I as a complete wreak with having heard nothing for over 12 hours.
I then had to wait until Customs clearance came through which was around mid-day, but still had to wait even longer as my Mum was busy with the Furniture movers and unpacking our home stuff. My Mum & daughter finally arrived at 2pm and we were home by 3pm. By that stage all parrots were relived to see their cages and to have some love and attention from us all.
At least the parrots were removed from the travel boxes and placed into cages when they got to the animal centre. Apparently Jay-jay managed to convince one of the ladies to take him out and he got to spend some time being cuddled. Plus entertaining them with his “Hello’s” and “hello Jay-jay”.
Dagen got spoilt as he got to travel home on my daughter’s shoulder as we did not have enough space in the car to take all 3 cages, 3 humans and my suitcases, so one of the travel boxes got left behind.
Once again Thank you for everything.
Chat to you soon
Kind regards, Marian
From: Steve Says
Received: 05 December 2013
To: Keringa-Petwings (Local DIY)
Keep up the good work!
From:Rory Losinsky (E-mail address removed)
Sent: 10 October 2013 09:13 AM
To: Keringa Sales
Subject: Thank you from Rory Losinsky
I just want to take this opportunity to thank you for looking after Carmen and Rupert and attending so well to their needs during their stay at Keringa kennels.
I also really appreciate being able to speak to you regularly and get updates on their welfare.
Many thanks for all your assistance.
Kind regards, Rory Losinsky (Counselling Psychologist)
From: Mrs Greaves (e mail address removed)
Sent: 01 October 2013 10:28 AM
To: Keringa Sales
Subject: Re: Credit Note from Keringa-Petwings
To all at Keringa,
I didn’t have a chance on Wednesday to thank you all for looking after our “boys” over the long weekend. We had been on the road since 6 in the morning driving from Malelane and before I knew it I was in the car with the happy “bunch”.
I want to say a very special Thank You to Amanda and Sonja for the professional service you gave us when we enquired and booked our babies in. We felt confident and assured that they would be well looked after. A huge thank you to Adriaan (I don’t know if spelling right) who when I phoned to check up, updated me with their “first time in the kennels” experience. You assured me, and it sounded that you started to get their personalities which was heart warming. You really took an interest and for this I promise to only phone once next time they come in as you know what u are doing and doing a great job at it. Another big THANK YOU is to the guys that brought our dogs out to the car. I didn’t know that our dogs could take to strangers so well, but when I saw them in your arms and the friendly smiles you had on your face I could see why our dogs were quite relaxed.
Again to all at Keringa… THANK YOU! I can’t wait to bring our “boys” in again and I will definately be telling everyone about you. The gift of the scrap house will be put to great use.
From Carol, Linda and the boys (Junior, Cheecky, Jock, Teddy, Tigger and Tiny)
From: Isabel Venter (E-mail address removed)
Sent: 25 September 2013 08:39 AM
To: Keringa Sales
Cc: ‘Braam Venter’
Subject: Dexter’s stay at Keringa Kennels
Good morning Keringa Team,
First and most importantly, I would like to thank you for looking after Dexter so well. This morning was just too sweet when he arrived and so happy to see us. From previous experiences with another kennel, it is clear that Keringa do care about our precious family member and can see Dexter really really enjoyed his stay at Keringa, thank you!
Now I can relax for December holidays coming up and know our Dexter will be well looked after 🙂
From: Andrea van der Pijl
Sent: 24 April 2013 04:51 PM
Subject: ATT: Samanthe
Hoop dit gaan baie goed met jou!
Ek en my man wou net vir jou baie dankie se vir alles wat jy vir ons en ons hondjies gedoen het! Ons sou dit nie sonder jou kon doen nie en ons waardeer jou vreeslik baie! Ons was so bly en verlig gewees toe ons hier in Brazil geland het en ons, ons 2 babatjies veilig gesien het! Die agent wat julle aanbeveel het was ook wonderlik en hy het ons so gehelp!
Jy en petwings was wonderlik van begin tot einde en ons is baie “impressed”! Dankie vir alles!
Wanneer ons besluit om terug Suid Afrika toe te kom, hoe sal dit werk met ons hondjies? Sal die agent hulle weer in Sao Paulo “incheck”en sal julle hulle van Sao Paulo af kan vlieg na Johannesburg toe? Ons wil ook graag weet watter toetse hulle sal nodig he om terug te vlieg en of hulle in “quarantine”sal moet wees en vir hoe lank en waar? Sal dit baie waardeer!!!
Weereens dankie vir alles! Jy is ‘n ster!
Blessings en groete, Andrea en Alexandre Gomes Vieira (Milo en Lucy-2 puggies)
Sent: 24 April 2013 01:17 PM
To: Lucille Smuts
Subject: FW: Deegan animals
Would just like to say a big thank you to everyone involved for making our animals move a comfortable and efficient one.
They arrive safely yesterday as planned, although it took us several hours to clear them out customs ourselves!!
Again, from the bottom of our hearts we all thank you.
Regards, Erica Deegan and Family
From: Dr Gonnie Leurs
Sent: 28 March 2013 08:41 AM
Subject: Transport of a Wheaten Scottie pup.
I would like to commend you, the organisers, workers, front of house staff and the bosses of Petwings for the very professional and friendly AND efficient manner in which you handled the transport of the Scottie pup to East London on Wednesday 27 March 2013. All your arrangements beforehand were smooth and I received exactly what you promised. The pup enjoyed the flight and arrived relaxed and happy !
It is indeed a pleasure to work with people who enjoy their work, are friendly and helpful and who do what they promise to do.
It will be a pleasure for me to recommend your organisation to anyone who needs a pet transported and looked after well.
I am sorry that I could not look around the premises but I had another appointment to keep. Just coming to the plot brought back many childhood memories. Maybe some other time !
With kind regards, Gonnie Leurs.
(I shall be very happy if you could give a copy of this to your “boss” and also to thank all of the persons who work there, because we all work so much better when we know that we are appreciated. Thank you.)
Sent: 26 March 2013 11:56 AM
Subject: RE: REFERENCE
Well Pippen and Mystery are safe as little larks and slowing starting to get use to being “home” !
We would like to personally thank everyone at Petwings for their service, their compassion, and their understanding through our entire process of kennelling our animals with you and then flying them off to our new destination.
From the moment that I interacted with Lucindie, my journey began of your experience. You even entertained my notion of a personal interview at my home to quell my nerves and to meet the animals. Frank and you put my at ease with your care and consideration and even brought the travel boxes to show me. Frank dutifully collected them on time and off they went to the kennels. The next piece of the journey began with interacting with Colin and Adrian from the kennels, and I must tell you that I did this daily (the two animals had never been kennelled before).
Colin and Adrian were absolutely incredible with our animals – their own love and concern for the well being of animals given all their different circumstances – is everything that you need when these separations happen. There is no doubt in my mind that they received 5 star treatment for the entire stay. A special thank you to these gentlemen; every time that I called it was never too much trouble to share all the little details of the animals and their behaviour with me. They prepared both animals for their flights and sent them to us in a healthy and fit form. Special thanks Colin for what you did for Pippen in this process…)
Petwings also arranged to deliver our animals to us, and they arrived just 3 days ago. And hence the delay in writing to you to express our deepest thanks to Petwings.
I highly recommend your organisation to anyone looking for excellent service and a compassionate and caring group of animal lovers!!
Kind Regards, Linda Eyre
From: Dave Luetchford
Sent: 15 March 2013 01:16 AM
Subject: Re: Storm and Spazz
I got caught up in all the excitement and forgot to thank you for a wonderful job you did getting my Kitties to London safe and sound.
They’re settling in nicely, although the Weather has been a culture shock. They’ve never seen Snow before.
Please tell me if I owe you anything for the Vet examinations whilst they were boarding at Keringa.
I’ve attached some photos. My crazy son went and fetched them and brought them home on the Underground train.
Thanks again, Dave
Sent: 07 March 2013 07:22 AM
Cc: Lucille Smuts
Subject: FW: Crowley: F/A – Lauren & Mark
Dear Lauren and Mark
I would like to take the opportunity to Thank You both very much for all your assistance with regard to Crowley. His clearance went by very smoothly and I was very happy to receive my dog so quickly.
We are both in Durban after the very long journey and acclimating to the South African Summer.
With thanks from the both of us 🙂
Warmest regards, Jasmika
Sent: 05 March 2013 11:29 AM
Subject: F/A – Mark & Lauren
Hi Mark – Lauren
Thank u very much for as job well done.
Crowley was cleared almost immediately and we could take him home with us.
I will certainly recommend Keringa Petwings to my family and friends.
Will send u a pic of Crowley when we in Durban.
Kind regards, Mrs Navika Behari
From: Johan Viljoen
Sent: 22 October 2012 07:19 AM
Subject: RE: Contract
Thanks a lot.
I am so impressed with your professional service!
This morning exactly at 06:00 as agreed, the puppy was collected by a very friendly man.
Petwings / Keringa obviously takes professional service to the next level!
Karin is excited and looks forward to receiving the puppy in Cape Town later this morning.
Once again a huge thank you for taking care of pets, and without hesitation
I will recommend Petwings to others as well.
Enjoy Monday!, Johan
Thank you to you and your fantastic team for looking after our babies so well.
They have arrived safely in the UK and are looking extremely well!!!
We hopefully won’t have to wait to long to join them and my husband in the UK.
Kind regards, Jennifer
From: David King
Sent: 29 October 2012 10:49 PM
Subject: Re: FW: Flight Details Seattle – Updated
Pip has been with us for a week now and is really happy.
Thank you for everything you did and for making her journey as pleasant as possible, you were amazing.
The ladies at Delta were also incredible as were the Seattle customs officials.
From: Corinne Walker
Sent: 10 November 2012 11:37 AM
Subject: Re: Contract
I just wanted to say a big thank you for all your hard work getting whiskey up to Pemba. He is so happy here and loves the beach.
Once again thank you and will definitely recommend you to anyone I know needing Kenneling or pet travel.
Kindest Regards, Corinne Walker
From: Susanne von Belino
Sent: 09 October 2012 07:37 PM
Subject: Re: FW: FW: Mitchie/Susanne v. Belino
Thank you so much for your e-mail. Your and your team’s dedication and reliable services are highly appreciated and recommended.
And, I’m sure, Mitchie thinks so, too. Just one “little jump” more tomorrow and she will be back home in Ballito.
I say Thanks a Lot to you and your team and send my very best wishes to all of you.
Some time in March 2013 I will contact you again in connection with Mitchie’s flight to Germany.
Until then, take care and kind regards, Susanne
From: Amy Fan
Sent: 01 October 2012 12:02 AM
Subject: Att: Lauren
Thank you for flying my ShihTzu puppy, Lily, we went to collect her from the cargo terminal at King Shaka airport on
Wednesday and she looked happy and healthy!
Initially I was very stressed and unsure about flying the puppy as this was the first time EVER for me,
but you guys really wow-ed me with your helpful and friendly service, not to mention, the superb EFFICIENCY –
amazing!!! very punctual and organized!!!
Just a big THANK YOU again to you and your crew for making this experience such a pleasant one,
and for taking care of Lily, making sure she had a safe and comfortable flight 🙂
If I ever need to fly my pets again, I will definitely choose Keringa, no doubt!
Kind Regards, Amy
Sent: 19 September 2012 04:21 PM
Subject: Re: Arrival Confirmation
Dear All at Petwings,
We arrived on time and our Mom and Dad were here to greet us. Thank you for looking after us so well and making sure
we were on the right plane. We will always travel with Petwings and recomend you to our friends.
Many thanks, Mini and Brakenjan.
Ps. Mom and Dad say thanks as well.
Thank you to Karinga for everything! Sami was reunited with her family yesterday.
She is happy and healthy.
Many thanks once again
Barbara Anne Parfit
Thank you for the refund and the email.
Buddy and Jock are well. Our little 15 month old loves to play with them. He is very gentle but the dogs are also extremely tolerant with him.
He loves their toys and they chew his toys?
Our two dogs spent 6 months in quarantine at Keringa Kennels prior to their move to Brisbane, Australia.
The reason we chose for the dogs to spend the bulk of the quarantine period at Keringa was because of the excellent recommendations
we received from other families about the facilities there. We were not disappointed. The kennels themselves were always kept clean;
Colin and Mark were wonderful to our dogs; they noticed the small medical issues that needed attention immediately;
kept us informed at all times and helped my husband and I through the process of separation; the admin staff were professional
and accommodating. From our experience, I would highly recommend Keringa Kennels to anyone who needs to have their pet
All the best, Tamsyn Potter
Baie dankie Poekie is nog soos sy altyd gewees het, ons het gedink sy sou dalk ons vergeet het, maar toe sy in Kalgoorlie
geland het in haar krat en ons haar roep het sy amper die krat uit mekaar gebyt van opgewondenheid.
Ons wil julle baie dankie se vir al julle opofferings en julle mooi kyk na Poekie.
Ons wil as’n familie baie dankie se aan al julle staf members vir alles wat julle gedoen het.
Sê baie dankie vir almal wat met Poekie te doen gehad het . Dit was elke sent werd.
Sy is terug amper onmiddelik na haar maniere wat sy gehad het en dis hoe ons dit wou gehad het. Die kinders is ook baie bly.
Weer eens baie dankie vir alles, julle is almal die beste.
Pieter en Naomi Engelbrecht
Good morning Samanthe,
Hayley, Mignon, Misha and Simone are doing very well. They will be coming home on Monday 26 March – we can’t wait!
I would like to thank all the staff at Keringa for taking special care of our feline children.
During the six months they were under your care, you took a personal interest in each one of them and catered for their every need.
Thank you so much!
Kind Regards, Clasina Roodt
Finally, we would just like to thank the entire team at Keringa for making the pet immigration process as simple
(for us) and comfortable (for our cats) as possible. From the ladies in the office and reception, to the guys out in the cattery,
you made us feel very comfortable leaving our little cats in your care. The cattery was always spotless and there was always a
feel good vibe about the place, due to the positive, friendly and welcoming manner of all the staff members. You all helped
make a very difficult process a lot easier!
Thank you once again.
Enjoy your long weekend.
Regards, Jeremy & Rowena Peck
From: Debbie Kruger
Sent: 20 February 2012 10:27 AM
Subject: Thank you
Hi Samanthe and Liza-Mari
I just want to say a huge thank you to you both for all your help over the past many months with my babies all getting to New Zealand.
I hope I didn’t bug you more than most for help! All my babies came home today and are busy settling in into their new home.
Please thank everyone who cared for them in their time at Keringa and you all did a wonderful job.
Thanks a million.
From: David Geldart [mailto:]
Sent: 05 February 2012 03:47 PM
Subject: RE: Refund from Keringa
We are all fine here and slowly settling into life in Australia. We will return the form as soon as possible, thank you for the refund !
Bruno and Kitty have arrived safely. The quarantine station is very far away from us and visiting is restricted so we have hired
“dog walkers” and they have already been to visit them and have posted some pictures for us on their website.
We cannot wait to welcome them home in March. We would like to thank all of the staff at Keringa Kennels for looking after
our babies for 6 months. We found everyone to be very friendly and caring. When Bruno had his fit at the quarantine,
the staff went out of their way to ensure his safety and to help him recover from his fit.
He was taken to the vet immediately and was able to recover and return to Keringa where Pauline kept us up to date on his progress.
Colin and Mark, you are both amazing people with such a love for animals. You were always on hand to chat about our pets,
calm our nerves after Bruno’s fit and play with Bruno with his soccer ball to prove to our son that Bruno was still normal !!
The administration side always ran smoothly with prompt replies to our emails and there were no problems with paperwork
or payments. Visiting was a pleasure, we could visit for a hour every session and often Colin or Mark would join
us for a few minutes of play time with Bruno. Our pets were often brushed and groomed and Bruno was given
a good bath as well. Bruno was let out in an exercise area from morning to late afternoon.
Kitty had his own little room with a look-out perch which was very nice!!
We could view updated pictures of Bruno playing with his soccer ball and Kitty wanting attention on the website as well.
I know our pets really enjoyed it at Keringa and we had peace of mind all the time knowing that they were being treated
well while we prepared to leave South Africa.
To anyone considering taking their pets with them to Australia, we VERY strongly recommend that you firstly
send your pets to Keringa and secondly, do 6 months quarantine in South Africa and only 1 month in Perth
as the quarantine here is very far away and visiting is very restricted. We were very spoilt with having Keringa on our doorstep
and that we were able to visit every day including weekends !
Once again, a big THANK YOU to all at Keringa for caring for Bruno and Kitty.
Regards, The Geldart Family – Perth
Sent: 03 February 2012 11:52 AM
To: Lucille Smuts GM
Subject: Petwings Pet Transpawtation
Many thanks for all your help and efficiency in transporting Blizzard
to his new destination Port Elizabeth today.
I am sure we will use Pet Wings again to fly our ‘precious snowflakes’.
Kind Regards, Michele van Vuuren
Petwings / Kerina
Ek wil julle net bedank vir die wonderlike liefde en aandag wat julle aan my Vlooi gegee het in die ses maande wat hy by julle was.
Sonder julle liefde en spesiale aandag sou nie ek of hy dit oorleef het nie, julle het dit vir ons moontlik gemaak om vir ses maande
van ons “kind” weg te wees en ons het geweet hy is versorg en in die beste hande. Ek was so bang vlooi gaan my nie meer ken na ses
maande nie maar ag dit was so lekker toe ons mekaar weer sien hy het my dadelik erken en begin lek.
Die heel lekkerste was toe ek hom na ses maande sien en hy is net so mooi versorg as toe ek hom die dag by Keringa afgelaai het.
Toe ek hom daarby julle gelos het het dit vir my gevoel ses maande is n leeftyd maar met julle gereelde fotos en emails het die tyd
so vinnig verby gegaan ek kon nie glo toe hy veilig in Melbourne land dat die tyd al verby is nie. Julle het sy dag spesiaal
gemaak toe hy verjaar het iets wat vir my baie spesiaal was en wat ek nooit sal vergeet nie julle is waarlik n dierbare en puik
kwarantyn instansie en ek sal julle altyd aanbeveel want vir ons was julle net goed, julle moet weet ons wardeer dit. Vlooi se vlug
na Melboure was sonder enige probleme en stres hy is nog net so stert in die wind soos altyd, nogmals baie baie dankie.
Baie Liefde en Ozzy Groete, Amelda & Vlooi du Toit
From: Jackson, Peggy
Sent: 29 November 2011 08:34 AM
Subject: FAO Debbie
Good morning Debbie
Well the babies finally got here last night, I was so glad to see them, I like to think they were glad to see me too.
I want to say a huge thank you to everyone at Petwings for all that they have done, and an even bigger thank you to you.
I know this has been a bit of a long process but it was worth it. I was really pleased when we visited them to see that not
only was the accommodation excellent, your staff obviously love animals ( I think the animals love them back)
Delighted with the care that they got from the vet also. I have no hesitation in recommending Petwings to anyone that is
looking for a competent and caring company to deal with relocation of their pets and have told many people of the great
service you not only offer, (as many companies do) but you certainly delivered.
Once again, thank you so much.
Thank you very much Tanya. We just got back from Calgary and the dogs are looking great. They were over
the moon seeing us again albeit that they were very tired (it is now 02h40 here) They lost some weight but it’s a good thing
and we hope to keep their weight where it is now. They were also very clean considering the ultra long journey and the
crates are great too. If they were 1 inch larger on any side they would not have fitted in our van, but all worked out great.
Customs went easy and so was the collection. There was some confusion on the roads from the airport to the holding
warehouse due to roads being closed for construction of new airport runways and this caused a detour and
delay of about 90 minutes but it ended well.
Once again, THANK YOU all and may you all have a happy and prosperous Festive Season.
Johann, Christa, Don and Forest.
Good day Norman
I am writing to you to let you know of the absolutely fantastic service I received from Vic late on Tuesday night.
He was to collect my animals from the airport for overnight stay with you guys but we had drama from the word go as
the state vet wouldn’t let the animals out. Having already been delayed and with their flight taking 47 hours rather
than 22 hours I was absolutely distraught when the animals were not allowed to come to you for food and
to at least get out of the cage.
I was on the verge of driving to JHB to try and sort this out ( 23H00) but Vic called me and told me not to come up and
he would personally sort out the permits early the following morning. I emailed the original to him and he went to
get the copies from the ministry of agriculture, took them to the vet to be released and then brought the documents to Qantas for me.
This man went beyond the call of duty and if it was not for him my animals would have been severely affected.
As it is when I eventually got them in Durban they were in a traumatised state.
I would sincerely appreciate it if you could make a point of acknowledging Vic for what he has done for me as
I’m sure he is one of the few who would go to such lengths to help someone he has never met.
He is definitely as asset to your organisation.
Thank you for all the assistance and I assure you I will certainly recommend your company to everyone.
Very much appreciated
Regards, Kevin Atkins
Thanks for the well organized trip my Yorkie had with you.
I will surely recommend your service to anyone who wants to transport a animal! Keep up the good service.
Your friendly staff should be appreciated.
Thank you so much for letting me know, I really appreciate it!
Must admit, I am having heart palpations ~ so hopefully he doesn’t have any 😉
I can’t wait to see my baby and is very excited at the thought of bringing him home, although its another 30 days .
Thank you so much for all you have done and all the answers you so promptly supplied.
Will be in touch once I have seen him, which unfortunately is only going to be 12 August,
but my husband will see him as soon as possible.
Kind regards, Tania
Thanks for the email update – glad to hear they are well and everything went smoothly.
EAGERLY awaiting the call from Angelo at Spotswood this evening 🙂
I’d like to take this opportunity to thank you, Deanne, Colin and the rest of the team there for all their help,
kindness and patience. Colin was especially patient with the “phyco-mommy” calling him tireously to hear if my
bubbas are ok and moaning to him how much I miss them. Special Thanks to Deanne for always calming me
with her efficient answers to my never-ending questions about the trip and the quarantine time, etc, etc.
I’m sure Jake and Roxy will miss you all. We’ll send you updated pics from this side.
Take care!! Marion Rightford
Thought I’d let you know the the kids (Pheobe, Zoos & Leo) are still doing well.
Pheobe loves the sea and you can see here that she’s getting swimming lessons
(with some of the de Lange’s in the background).
Hope all is still well on that side
To whom it may concern
RE: Petwings, P.O.Box 6168,Birchleigh,1621 South Africa
I would like to express my gratitude with the way in which my maltese and fox terrier was shipped to the United Kingdom.
From the initial quotation to the arrival at the destination, the service I received was outstanding.
It stood “head and shoulders” above other similar companies that I sought quotations from.
In particular, Mrs Behr really set my heart at rest and went completely out of her way to handle
any requests, queries and concerns that I had.
Well done and thank-you to all concerned at Petwings!
Edwina Hoey (Mrs)
Dear all at Keringa
Thank You for the birthday cards we have received over the last couple of years. We are all well & enjoying life in
New Zealand. We live on 10 acres and sometimes the neighbour sends some sheep to us to herd around the paddock!
Hope you are all keeping well.
With kind regards, Margie Descioizilli
On behalf of Panda, Pippa & Amy
To all the Staff at Keringa Kennels,
Sorry it’s taken us so long to write to you, but it’s been a hectic couple of months settling in to our new home in Sydney.
It was really sweet of you to send us birthday cards for Emily, Figaro and Jespah. We were really touched by it.
The cats have settled into their new quarters at the quarantine station here quite well and are all looking lovely,
although they’re not half as spoilt here as they were by Colin at your kennels. We especially want to say a BIG THANKS
to Colin for caring for them so lovingly. We try to visit them as often as possible, but visiting hours here aren’t as flexible,
being only on Tuesdays and Thursdays between 13:30 and 15:30. Anyway, time really flies and it’s quite exciting to know
that they’ll finally be home with us on 10 October (next week Wednesday). I’m sure they’ll also be happier to have a larger
space to run around in.
In each birthday card you also said you’d love to receive pictures of the cats, so we’ve enclosed recent pictures of them for you.
Once again, a big thank you for looking after our precious bundles so beautifully. Kind regards,
Glenda, Chris and Laurel Bower.
To everyone at Keringa Kennels
We so appreciate everything that you did for Samson and Delilah. Never at any time did we doubt your devotion to duty.
In just over 80 days time they will be “Freed” from Byford and we will see them again – We can’t wait!
With many thanks and best wishes – Nicola Brice
” ‘Sally’ (German Shepherd) and ‘Monty’ (Pomeranian cross) were released from quarantine … and we fetched them from Melbourne Airport on that day. They are fine and certainly none the worse for their ordeal. We are fortunate to live near a park approximately the size of your Zoo Lake Park and they have enjoyed walks every day so far. Thank you for everything you have done. I would certainly recommend using your kennels rather than the UK alternative.”
“Please accept our heart-felt thanks for the special love and attention you showed our ‘Jessica’ (Rottweiler). We are really fortunate to have people like you who made us accept the separation from ‘Jessica’ with peace of mind. Your much-appreciated generosity went beyond the call of duty, which we will certainly never forget.” – Leona and Willem Van Vuuren”
“It is wonderful to have our dear little dog (‘Amie’ – nine year old Maltese) with us again and we would recommend to anyone moving to Australia to use your facility.” – Mr D R Spring
“Just to let you know that ‘Twinx’ and ‘Cuddles’ (cats) are fine. They have settled down remarkably well and apart from the occasional fight between ‘Cuddles’ and the nextdoor cat, we have had no problems at all. I am sure that their satisfied disposition was the result of the excellent care they received at Keringa and the folks at Eastern Creek.” – Rod Tetlow
“I thought that I would send you a short message as it is just over a year now that ‘Lily’ (Terrier cross) came to your kennels. She is in very good health and has settled down really well. She does all the same things, exactly the same as she used to before we left South Africa, so the long time which she spent in your kennels and here in Australia really seems to have had no lasting effect. We all feel that it was well worth the effort and cost. Again, I would like to thank you and all your staff for the way she was looked after while staying there.” – The Harland family
“Our thanks for taking such good care of our valuable pets ‘Archie’ (West Highland Terrier) and ‘Jeanie’ (Scottish Terrier). They arrived in Australia safe and sound and are in fact due for release on 21st March. Time has indeed flown. The dogs are healthy and happy. In fact, the person caring for South African dogs at Eastern Creek Quarantine Station told us that the South African dogs always seem happy and well adjusted by the time they arrive in Australia. She attributes this to the care and handling received at Keringa.” – Albert and Shelley Klijn
“Just to let you know ‘Champy’ (Bull Terrier) is HOME! He is very happy at the moment and doesn’t seem to have forgotten anyone! Thanks to you all that cared for ‘Champy’.” – The Metzer family
” ‘Pablo’ and ‘Gina’ (Yorkshire Terriers) are both very well – good health and lovely shiny coats. They were, of course, ecstatic to see us. They also immediately recognised the furniture and went tail-wagging and sniffing through the whole house. In a way it feels as if they were never away! We wish to thank you all at Keringa for all you did to make this happy reunion possible. Knowing that our children were in such good hands made it easier for us. Hugs and a big thank you also from ‘Pablo’ and ‘Gina’.” – Jack and Denetia Latti
“Just a short note to say thank you all very much for making ‘Jackson’ and ‘Becky’s’ (Jack Russells) stay with you as best as you could. They were really spoiled while in your care and we all want to thank you very much. A very big thank you to all at Keringa for helping us make our time away from our dogs not so bad.” – Wendy and Mark Knight
“Just to let you know ‘Amy’ (Border Collie) is having a joll here in Australia. The quarantine was a picnic, really great hospitality by Karen at Eastern Creek, highly recommended.” – Carole Hindson
Thanks again for the caring and professional way in which my Edward was transported down to Cape Town recently. I have to return to Cape Town for two weeks, with my Kensey, and I’d rather have you assist in transporting her down with me on the same flight.
Is this possible? Shall I book my 1time tickets first? Please send me a quote.
Jammer ek laat nou eers van my hoor.
Dit gaan baie goed met Tiger. Die vlug was natuurlik met 2-ure vertraag en almal was sommer moeg & gatvol vir die wag. Toe ons uiteindelik by Tiger uitkom in die cargo afdeling, was die mannetjie dood van die dors & hees geblaf. Ons moes maar n belangrike ou se naam drop om vinniger reaksie te kry – hulle werk ook op Afrika-tyd.
Ek moet se ek was baie beindruk met sy hokkie/boks, ek het nie besef julle sal vir hom so n groot hokkie gee nie, baie dankie.
Hy kan net nie verstaan dat ons hom gaan besoek en dan weer terug sit in sy hok en verdwyn nie.
Die Seychelles mense kyk mooi na die diere in kwarentyn. die hokke word gereeld skoon gemaak en hulle het altyd vars water & kos. Tiger kom Vrydag huistoe dan kan sy lewetjie weer begin.
Ek het een groot probleem, ek kan nerens op die eiland sy “Vets Choice – Sensitive” pellets kry nie. Die kos wat ek hier gekry het lyk en ruik soos hoender kos – ek is bang hy begin eiers le!
Ons “Landlord ” en sy vrou is baie goed vir ons. Hulle het die erf laat toe span sodat Tiger nie kan uitkom nie.
Wel Debbie,ek & Johan wil net vir jou en julle span se “baie dankie” vir julle profesionele diens, jou geduld & vriendelikheid.
Groete uit n warm bedompige Seychelles
Louisa, Johan & Tiger Barnard.
My mother just recently booked her baby boy into your kennels for his special holiday, while my mother and I took a well deserved break and enjoyed some time away together.
I want to personally say thank you to all the Keringa staff who had a hand in the amazing care and love given during his stay, this was his first visit there by you, and first time ever in a kennel.
I also just want to send a special thank you to the young lady who had assisted me from my first telephone call, through all out communication, she was informative, extremely friendly and always seemed excited and happy to talk to us on the phone. She made us feel like we were one of Keringa’s most important clients upon arrival. Arranged for us to even go for a kennel tour
to put our minds at ease. She even knew us by name as soon as we walked into the reception to fetch mom’s baby. Please will you let Ms Cindy Olivier know that she is an amazing person who deserves to be recognised for treating her clients the way she does.
I also want to say a special thank you to the Kennel Manager assistant Tae? (Not certain on his spelling) he was friendly, very helpful and I was comfortable leaving there knowing this young man would be taking care of mom’s baby. Even when I phoned while away, he kept me up to date and made my mom smile by telling us stories of his stay there.
You have two amazing staff members who stood out to us. But in all, thank you to everyone involved for the amazing care.